Refund and Returns Policy
Effective Date: January 17, 2025
At TinooFashion, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy. Please read the following information carefully to understand how our returns process works.
1. Return Eligibility
You may return most items purchased on our website for a full refund or exchange within 30 days of receipt. To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition.
- The item must be returned with all original packaging, including tags, labels, and any accessories.
- Returns must be made within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.
Certain products are non-returnable, including:
- Gift cards
- Personalized or custom-made items
- Items marked as final sale or clearance
If you are unsure whether an item qualifies for return, please contact us for clarification before sending it back.
2. How to Return Your Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@tinoofashion.com or call us at (651) 555-6471 to inform us of your return request. Please provide your order number and the item(s) you wish to return.
- Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.
- Ship the Item: Carefully package the item(s) and include your RA number. Please ship the return package to the address provided in your RA instructions. You are responsible for the cost of return shipping unless the item is defective or incorrect.
- Processing Your Return: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If everything is in order, we will process your refund or exchange.
3. Refunds and Exchanges
- Refunds: If your return is eligible for a refund, the amount will be credited to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account.
- Exchanges: If you wish to exchange an item for a different size, color, or product, please contact us to arrange the exchange. We will send you the replacement item as soon as possible, subject to availability. In some cases, an additional payment may be required if the new item is of higher value.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@tinoofashion.com or (651) 555-6471. We will arrange for a replacement or issue a full refund. To help us assess the issue, please provide clear photographs of the damaged item and packaging.
5. Refunds for Promotional Items
If you purchased an item as part of a promotion or sale (e.g., buy one get one free, discounts, etc.), your refund will be processed based on the value of the item returned, minus any promotional discounts applied at the time of purchase.
6. Shipping and Handling Fees
Shipping and handling charges are non-refundable unless the return is due to a defect or error on our part. In the case of a return for reasons other than defects or errors, the cost of return shipping is the responsibility of the customer.
7. Late or Missing Refunds
If you have not received your refund after 7-10 business days, please contact your bank or credit card provider. If they have not processed the refund, please get in touch with us at info@tinoofashion.com, and we will investigate the issue.
8. Exchanges for Gifts
If you received an item as a gift and would like to exchange it, please contact us for assistance. We can help arrange an exchange or issue store credit, depending on your preference.
9. Contact Us
For any questions regarding our Refund and Returns Policy or if you need assistance with your return, please contact us using the following details:
Address: 47 Oakwood Drive, St. Paul, Minnesota
Phone: (651) 555-6471
Email: info@tinoofashion.com